frequently asked questions
what or who is bro?
bro is a subscription service that makes sure you never miss a special day and automatically handles flower selection and scheduling.
how does bro work?
Set your bouquet budget, add your dates, set delivery details, then checkout. bro handles reminders and delivery coordination.
how do i choose my flowers/bouquets?
You choose your budget and bro handles bouquet selection based on occasion and quality.
can i set different budgets for different occasions?
Not yet, this is on our roadmap.
can i change my bouquet before delivery?
Changes are currently limited after confirmation; timing and address updates may be possible depending on notice.
how do i cancel a specific delivery?
Cancellations are possible before preparation begins, ideally at least 24 hours before delivery.
how do i cancel my subscription?
You can cancel before renewal by emailing cancel@thatbro.me. Fees may apply based on terms.
what is bro's refund policy?
Refunds may apply for non-delivery, damaged bouquets, or verified service failure.
what happens if a delivery fails?
We coordinate before dispatch to reduce failure risk. Inaccurate details can still lead to failed delivery.
do I see the total price before paying?
Yes. You always see full pricing and confirm before payment.
do you offer payment options?
Yes: pay all now, pay first occasion now, or pay each occasion later (depending on eligibility).
how does your referral program work?
When your referred friend activates a subscription, you get rewards in your bro wallet.
what's the bro wallet?
It stores referral rewards you can use at checkout.
anymore questions? email us at support@thatbro.me